PHSWERTE Team: What We Can Help With and Where to Ask
To contact the PHSWERTE guide team, the first thing to know is that this page prints no email address, because none is routed and a made-up one would only lose your message. What it does give you is a clear map of who can answer which question. Send the right question to the right place and you get an answer faster.
What this guide can help with
The guide explains how the lobby’s game types and sports markets work in general, how to read a table or a bet slip, and where to find a setting in the lobby. It can also point you to the right page for a topic. Use the table to decide whether your question belongs here.
| Your question | Where to go |
|---|---|
| How does a game, bet or market work? | The relevant page on this site |
| How do I read an odds price? | The odds pages in the Sports section |
| I want to know who writes this site | The About page |
What this guide cannot help with
The team is not the operator and cannot see your account. It cannot check a balance, chase a deposit, release a withdrawal, reset a password or change the details you registered with. It also cannot give a legal ruling or a licence opinion.
You wrote to this site about a deposit that has not arrived.
Account, deposit and withdrawal questions: the lobby’s online chat
Customer service in the lobby runs 24 hours a day, 365 days a year, through an online chat and by email. Open the Customer Service tab in the lobby to start the chat. Have your username ready, plus the time and amount of the deposit or withdrawal you are asking about.
- Open the lobby and choose the Customer Service tab.
- Start the online chat.
- Give your username and describe the problem in one message.
- Note the time of the chat so you can refer to it later.
How to word a message so it gets answered
A short, specific message is answered faster than a long one. Say what you did, what you expected and what happened instead. For a deposit, name the method and the time. For a login problem, say whether you saw a lock message after three wrong attempts.
Help beyond this site
If gambling stops being fun, help is free and private. The responsible gaming page lists the help lines and the self-exclusion route. You must be 21 or older to play.